Knowledge Base
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Where does Creative Store Solutions ship from?
Creative Store Solutions ships from multiple warehouse and distribution locations across the country. The shipping origin for your order depends on which product line you are purchasing and current inventory availability. Our team can confirm the shipping...
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How long does Ready to Ship gondola shelving take to arrive?
Ready to Ship gondola shelving orders typically ship within 7–14 business days from our warehouse. Transit time varies by destination. Contact our team at 800-571-3301 for a freight estimate and estimated delivery window for your location.
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Do large fixtures like showcases and slatwall panels ship by freight?
Yes. Large or assembled fixtures — including showcases, counters, assembled slatwall units, tables, slatwall fixtures, and larger quantity orders — ship via freight truck rather than parcel carriers. Please ensure your delivery location has freight access...
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Can I get a freight quote before placing my order?
Yes. Contact our store solutions team at 800-571-3301 or 858-777-9621 and we can provide freight estimates for your specific order and delivery address before you commit to a purchase.
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Does Creative Store Solutions offer free store design services?
Yes. We offer a Free Basic Store Layout service for budget-conscious clients, focused on standard stock fixture designs to minimize custom design time and cost. For more comprehensive projects, our Fee-Based Store Design service provides detailed CAD draw...
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How do I get started with a store design consultation?
Fill out the Store Design Questionnaire on our website, or call 800-571-3301 to speak with a store solutions expert. A free 15-minute retail project budget evaluation is available to all new clients. Our team will contact you to discuss your layout, budge...
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Does Creative Store Solutions have experience with specialty store types like dispensaries, gun shops, or jewelry stores?
Yes. Our store design portfolio includes dispensary, vape, and CBD stores; gun and sporting goods stores; jewelry stores; liquor and wine stores; shoe and sneaker stores; clothing boutiques; and pipe fitting fixture environments. See the Store Design Port...
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How do I contact a live store solutions expert?
Call 800-571-3301 (toll free) or 858-777-9621 during business hours. You can also use the live chat feature on our website, submit the Contact Us form, or email us directly. Our San Diego, CA offices are open Monday through Thursday 8:00am–4:30pm and Frid...
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Can I get help from a designer even for a small order?
Yes. Creative Store Solutions provides knowledgeable customer service and design assistance to every customer regardless of order size. Our team takes pride in long-term client relationships built on service and expertise.
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Do you offer pricing for wholesale or contractor accounts?
Contact our team at 800-571-3301 to discuss volume pricing, contractor accounts, and project-level purchasing arrangements. We work with store designers, general contractors, franchise systems, and multi-store retail groups in addition to individual store...
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